How do I return my Order?
Returning an item to WallArtCanvas is simple. Just follow the steps below:
1. Check Eligibility
Before starting a return, please make sure your item meets our return conditions:
- The item is damaged, defective, or incorrect, or
- The return request is made within 14 days of delivery
Please note: Digital downloads and personalized items are not eligible for returns.
2. Contact Us
Email us at info@wallartcanvas.co with the following details:
- Your order number
- A brief description of the issue
- Clear photos of the item (if damaged or incorrect)
Our support team will review your request and respond within 1–2 business days.
3. Get Return Instructions
If your return is approved, we will provide:
- The return address
- Instructions on how to ship your item
Do not send items back without approval, as they may not be accepted.
4. Ship the Item
- Pack the item securely to avoid damage during transit
- Use a trackable shipping method whenever possible
Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
5. Receive Your Refund or Replacement
Once we receive and inspect your item:
- Your refund will be processed within 5–10 business days, or
- A replacement item will be sent if requested
Refunds are issued to your original payment method.
Need Help?
If you have any questions, feel free to contact us anytime at:
📧 info@wallartcanvas.co