Return & Refund Policy

Instructions for cancellation & Cancellation form

1. Overview

At WallArtCanvas, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

By making a purchase on our website, you agree to the terms stated below.

2. Digital Products (Instant Downloads)

Due to the nature of digital products:

  • All digital downloads are non-refundable and non-returnable once delivered.
  • If you experience any issues accessing or downloading your files, please contact us and we will assist you promptly.

Exceptions may be made in cases of defective or incorrect files.

3. Physical Products (Printed Wall Art)

We accept returns or replacements under the following conditions:

  • The item arrives damaged, defective, or incorrect
  • The return request is made within 14 days of delivery

To initiate a return, customers must provide:

  • Proof of purchase
  • Photos of the damaged or incorrect item

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital downloads
  • Customized or personalized products
  • Items returned after the 14-day period

5. Refund Process

Once your return is approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with the necessary details.

7. Shipping Responsibility

  • Customers may be responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

8. Order Cancellations

  • Orders can only be canceled within 24 hours of purchase
  • After this period, orders may already be processed or shipped and cannot be canceled

9. Contact Information

If you have any questions or would like to request a return or refund, please contact us:
📧 info@wallartcanvas.co

10. Policy Updates

WallArtCanvas reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon being published on the website.